Questions and answers

Dalil connects travelers with locals who show them their city for a day. In return, the traveler shares their own culture: stories, language, food or skills. It is a cultural exchange, not a paid tour.

Yes. Travelers do not pay and guides do not get paid. If anyone asks you for money for a swap, please report it.

English and Arabic today, with more coming. Switch at any time with the language button at the top of the page.

Open Explore, choose a country and city, and open the profile of a guide. Pick one of their open days, tell them about your group and what you would like to share, and send the request.

Most guides answer within a day or two. Each profile shows how quickly that guide usually replies. If the date passes without an answer, the request closes by itself.

Yes, you can have up to 10 open requests at a time. If a guide accepts someone else for the same day, your request for that day is closed and you are told by email.

As soon as the guide accepts, you can both see the email of the other person and chat in Messages. You also get a reminder email the day before.

Yes. You can withdraw a request that is still waiting, or cancel a confirmed swap before the day. The guide is told right away, so please cancel as early as you can.

Sign up as a guide, confirm your email, then complete your profile: photo, short bio, city, languages and what you like to share. Your profile goes live as soon as it is complete.

Choose “Other city...” and type its name. You can go live right away, and our team checks the city name and adds it to the list.

Open Availability and tap the days you are free. Travelers can only request open days, and a day is closed for others once you accept a request for it.

Yes. Pause your profile from your dashboard and it disappears from Explore until you switch it back on. Your upcoming swaps stay as they are.

No. Accept the ones that feel right and decline the rest. Answering quickly, even with a no, keeps your response rate high.

After a swap, the traveler reviews the guide and the guide reviews the traveler, with 1 to 5 stars and a short comment. Reviews can be written for 30 days after the swap.

Open My Trips or Requests, find the booking and tap “Report a problem”. Reports are private and our team reviews every one.

We review the report and can block the account. Blocked people cannot sign in, their profile disappears and their upcoming bookings are cancelled.

On the login page, tap “Forgot your password?” and we will email you a link to choose a new one.

Check your spam or junk folder. You can ask for a new link from the login page after you try to log in.

Send us a message from the Contact page with the topic “My account” and we will take care of it.